SNAP Neighborhood Helpline
Report concerns about off campus student conduct at
What is SNAP?
SNAP is a service coordinated by the Office of Neighborhood Life (ONL) to enhance safety, assist students, and respond to our neighbors' concerns about student conduct off campus. On Thursday, Friday and Saturday nights during the Fall and Spring semesters from 10pm-3am, Georgetown University staff members, along with private security officers, patrol the West Georgetown and Burleith neighborhoods in a car (each with SNAP decal and a solid amber light). During the summer months, one SNAP car patrols the neighborhoods on Friday and Saturday nights from 10 pm - 3 am.
What does SNAP do?
The SNAP representatives proactively identify student houses that may raise concerns and respond to calls to the Georgetown University Community Hotline. The SNAP representatives address the issue and provide a report to ONL the following Monday morning for follow-up.
Who may contact SNAP?
SNAP is a service for students and neighbors.
How can someone contact SNAP?
By calling the 24/7 Community Helpline: (202) 687.8413
On nights when SNAP operates, the SNAP team members will answer your call. At other times, when SNAP is not out, the Hotline is answered by a Department of Public Safety Communications Officer, who will dispatch the Metropolitan Police Department, if needed, and/or send a report to Off Campus Student Life.
What happens when SNAP stops at a student's residence?
Whether SNAP stops at a student residence on active patrol or in response to a Helpline call, SNAP will address the issue or concern identified or reported.Then, based on the reports received from the SNAP team, ONL staff will follow up with the students involved. Whether students will be found responsible for any violations of the Code of Student Conduct is determined on a case-by-case basis, depending on the circumstances of the incident. If students are found responsible for a violation of the Code, sanctions will be issued.